Help & FAQs
Frequently asked questions
A few things people often ask. If your question isn't here, just get in touch.
How do I personalise an item?+
Open the product you like and fill in the personalisation fields on the product page — the name, message or photo you'd like, plus any design notes. Then choose your option (where there is one), tick the confirmation box and add it to your basket. If a product asks for something you're not sure about, send a message first.
What makes a good photo?+
A clear, sharp, well-lit photo works best — ideally the original from your phone or camera rather than a screenshot or a picture saved from social media, which can print soft. Avoid photos with heavy filters where possible. If in doubt, send it over and I'll tell you how it should come out.
Can I check the design before it's printed?+
Yes — just choose the proof option when you order. Please double-check names and spelling in your order notes, as we print exactly what you've given us. If anything looks unclear, I'll get in touch before printing.
How long does an order take?+
Every piece is made to order, and production time depends on the item and the time of year. Rather than quote a fixed number of days here, I'll confirm the timing with you when you place your order. If you need something for a specific date, message first and we can talk it through.
How do collection and delivery work?+
Collection is in Guernsey; the exact details are confirmed once your order is arranged. Delivery charges and options are confirmed with you when you order. See the delivery and collection page for what's in place today.
Do you take custom or bulk orders?+
Absolutely — unique gifts, matching sets, wedding pieces, business branding and multiples are all welcome. Use the custom orders page or message on WhatsApp with your idea.
How should I look after my gift?+
Printed mugs and drinkware are best hand washed; wooden and glass items should be wiped clean rather than soaked. Items that are purely decorative (like photo slates and ornaments) are best kept out of direct sunlight for long periods.
Something's not right with my order — what do I do?+
Please get in touch as soon as you can by phone, email or WhatsApp with your order reference and a photo of the issue, and we'll sort it out together. Details of how personalised items are handled are on the returns page.