Returns
If something isn't right
Your order is made especially for you, so here's how we'll handle it if something isn't as it should be.
Personalised items
Because each piece is made especially for you, personalised items can't be returned simply because you've changed your mind. Please check names, spelling and photos carefully before ordering — and ask for a proof if you'd like to see the design first.
If there's a fault or mistake
If your order arrives damaged, faulty, or different from what you agreed, please get in touch as soon as possible with your order reference and a photo. We'll work with you to put it right — that might be a replacement or a refund, depending on what's happened.
Your rights as a consumer are not affected by anything on this page.
Before you order
Not sure a design will work or a photo will print well? Ask before you order — it's always easier to adjust a design than a finished piece.
A note for the owner
This page is written to be fair to customers and ready for your review. If you'd like to add a specific returns window, contact details or a policy for non-personalised items, send them through and they'll be added.